Refund

Refund Policy

Use this guide from Owala to review returns, exchanges, and refunds. This page applies specifically to owalez.shop.

Our approach at Owala to exceptions
For Owala customers at owalez.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at Owala to support
This support section covers orders and visits through owalez.shop for Owala. For return or exchange assistance, contact Support@Owalez.shop or 4847517119.

Our approach at Owala to order problems
This order problems section covers orders and visits through owalez.shop for Owala. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What Owala customers should know about eligibility
Owala publishes this eligibility guidance for customers using owalez.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What Owala customers should know about starting a request
Owala publishes this starting a request guidance for customers using owalez.shop. To start a return or exchange, contact us at Support@Owalez.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Owala to condition of returns
The following condition of returns guidance applies to the Owala storefront at owalez.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

refund timing at Owala
For Owala customers at owalez.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalez.shop
Phone: 4847517119
Physical address: 616 Greenup St, Covington, Kentucky, 41011, United States